Terms of Use

FreshBox Terms of Use

Last Updated: 23 September, 2025
Welcome to FreshBox! These Terms of Use (“Terms”) govern your access and use of the FreshBox app, website, and services. By using FreshBox, you agree to these Terms. Please read them carefully.
  1. 1. About FreshBox

    FreshBox provides fresh local food and produce delivery services. We connect you with farmers and suppliers so you can order fresh items conveniently.

  2. 2. Eligibility

    You must be at least 18 years old, or have parental/guardian consent, to use FreshBox.

  3. 3. Your Account

    • You are responsible for maintaining the confidentiality of your account details.
    • You agree to provide accurate information when creating or updating your account.
    • You are responsible for all activity under your account.
  4. 4. Orders and Payments

    • Orders placed through FreshBox are subject to availability.
    • Prices are displayed in-app and may change from time to time.
    • Payment must be completed before delivery. FreshBox uses trusted third-party payment providers.
  5. 5. Deliveries

    • FreshBox will make reasonable efforts to deliver your order on time.
    • Delivery times may vary due to location, availability, or unforeseen circumstances.
    • Please ensure you are available to receive your order at the provided address.
  6. 6. Acceptable Use

    You agree not to:

    • Use FreshBox for unlawful purposes.
    • Attempt to disrupt or hack our systems.
    • Misuse FreshBox services in a way that harms other users or partners.
  7. 7. Intellectual Property

    All content on FreshBox (logo, brand, designs, and materials) belongs to FreshBox and may not be copied or used without permission.

  8. 8. Limitation of Liability

    FreshBox is not responsible for:

    • Delays, errors, or interruptions in service.
    • Issues caused by suppliers, third-party partners, or events beyond our control.
    • Any indirect or incidental damages resulting from the use of our services.
  9. 9. Termination

    FreshBox may suspend or terminate your account if you violate these Terms.

  10. 10. Changes to the Terms

    We may update these Terms from time to time. Continued use of FreshBox means you accept the updated Terms.

  11. 11. Contact Us

    For questions or concerns about these Terms, contact us at: 📧 support@freshboxhq.com